Privacy Policy.

1. Who we are

DemoHomex ("we", "us", "our") is a digital studio based in Johannesburg, South Africa. We provide web design, software development, mobile applications, AI automation, hosting and related digital services, and we sell digital products through our shop.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit demohomex.com ("the website") or use our services. It is aligned with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the GDPR.

2. Information we collect

We collect information that you give us directly, and information collected automatically when you use the website.

Information you provide

• Inquiry and contact forms — your name, email address, phone number, company, project details, budget and timeline when you send us an inquiry.
• Shop purchases — your name, email address and billing details needed to process an order for a digital product.
• Communications — anything you share with us by email, WhatsApp or phone.

Information collected automatically

• Technical data — browser type, device, approximate location, pages visited, referral source and IP address.
• Cookies — small files that help the website remember preferences and understand how it is used (see Section 6).

3. How we use your information

We use your information to:

• respond to inquiries and provide quotes or proposals;
• deliver the services or products you have requested;
• process shop orders and send order confirmations;
• send important updates about your project or purchase;
• improve the website, our services and our customer experience; and
• comply with legal obligations and protect our rights.

We do not sell your personal information to anyone.

4. Sharing your information

We only share personal information where it is necessary to run our business, including with:

• Service providers — such as our hosting provider, payment processors and email infrastructure, all of whom are bound to keep your data secure; and
• Legal or regulatory authorities — where we are required to do so by law.

5. Data retention and security

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. We apply reasonable technical and organisational safeguards — including secure storage, access controls and encryption in transit — to protect your information against loss, misuse or unauthorised access.

6. Cookies

We use cookies and similar technologies to make the website work properly, remember your preferences and understand visitor behaviour. You can control or delete cookies through your browser settings. Disabling certain cookies may affect parts of the website.

7. Your rights

Under POPIA you have the right to:

• request access to the personal information we hold about you;
• request that inaccurate information be corrected;
• request that we delete or stop processing your information, subject to legal requirements;
• object to the processing of your information for marketing; and
• lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at the address below. We will respond within a reasonable time, and in any event within 30 days.

8. Third-party links

The website may link to third-party sites (for example, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated. Continued use of the website after changes are posted means you accept the updated policy.

11. Contact us

Questions, requests or complaints about this policy or your personal information can be sent to us at info@demohomex.com — or reach out through our contact page.